CHIEF

Desis fit true to the size and follow standard US sizing.

Desis stretch a little so if you are a half size we recommend you choose the lower size i.e. if you are a size 8.5 go with a size 8.

1. How long do I have to wait before getting my Desis?

Your order is delivered within  7-12 working days. We generally dispatch the orders within 48-72 hours through our delivery partners.

2. How Can I track my order?

Once your product is shipped, we send you an email notification with a tracking id which you can use on the courier partners website to track your shipment.

Alternatively, drop in a message at here to know the status of your delivery.

3. What if I want to change/cancel my order?

We understand if you want to cancel/change your order. But you have to do so before the dispatch of the order which is usually done in within 48-72 hours from the time of ordering.

To change/cancel the order or drop in a line for the same at here.

4. What are the shipping charges?

We offer free shipping across the U.S.A

Shoe Trees : We recommend using the shoe trees, enclosed within the shoe box when you
receive our Desis. Shoe trees ensure the leather doesn’t dry out and reduces the
creases on them that walking creates.

Wet Shoes : Towel dry any trace of water instantly. You can stuff the inner part of your shoe
with newspapers or a towel to absorb any residual moisture from inside. Once done, leave your Desis to dry at room temperature. Clean + Condition
A soft-bristled brush or cotton cloth, should be ideally used to swab away any scuffs or dirt from the shoe. Incase of a smooth leather shoe, use a leather cleaner.

Polish : We recommend using Neutral Leather Wax, for polishing your shoes. Polish must be applied evenly using cotton balls or flannel polishing cloth – post which they must be left to dry. Any excess polish must be removed later, swiftly using a
hair-shoe polish brush.

Midsoles + Upper- We use Vegetable Tan leather made using ancient techniques of leather processing. Here is the sneak peak into our process here

Insoles- Made using Leather + Premium Latex Cushion and comes with Arc support

Sole- The sole is made up of TPR, a material that can be reused again through heating and remolding